1xbet site FAQ — Answers to all your questions

Critical

With Two-Factor Authentication (2FA) enabled, no one can access your account even if they know your password. Steps to enable it:

Using the Google Authenticator app is the most secure option — it works even without an internet connection. To disable 2FA, go to the same settings page and turn it off, though this is not recommended.

Daily BonusFree Spins

Daily Sign-In Bonus: Log in to 1xbet site every day and you'll see a "Daily Reward" box on your dashboard. Click it to claim bonus credits ranging from ৳50 to ৳500, free spins, or cashback. Log in 7 days in a row to unlock a special grand reward.

How to claim free spins:

• Log in and Promotions Go to the page — active free spin offers will be displayed
• Clicking the "Claim Now" button will add the spins to the specified slots game
• Free spin validity is typically 48–72 hours — Expires if not used within the validity period
• Winnings from free spins can be withdrawn after the wagering requirements are met

To receive updates on new promotions Enable Notifications Keep or Latest Promotions Check back on this page regularly.

Simple Process

To update your personal information, log in and Profile → Settings → Personal Information Go to the option.

What Can Be Changed:

• Display Name — Can be changed at any time
• Profile Picture — JPG/PNG format, maximum 2 MB
• Mobile Number — Verify with an OTP sent to your old number, then add your new number
• Email Address — A confirmation link will be sent to both email addresses upon any change

Important: Your real name and date of birth are tied to KYC verification, so you'll need to contact the support team to update them. A copy of your national ID may be required. Once the change is made, you'll receive a confirmation email.

Special Policy

In the event of a match cancellation or early termination 1xbet site's policy is detailed below:

If the match is completely cancelled: The full bet amount will be refunded to your account. Typically 24–48 hours the refund process is completed within.

If a match is abandoned mid-way:

• If, before the scheduled time, the 70% or more has already been played, the bet will be settled based on the result up to that point
• If Below 70% is played, the bet is considered void and the full amount is refunded
• Odds for cancelled matches in Accumulator bets 1.00 is counted as

The same rules apply if a match is suspended after a bet is placed in live betting. Full terms and conditions Terms & Conditions is on the page.

Exclusive Benefits

1xbet site's VIP program has 5 tiers in total — Bronze, Silver, Gold, Platinum and Diamond. Points accumulate with each bet and determine your tier level.

Tier Benefits:

• Bronze (0–999 points): 3% weekly cashback, birthday bonus
• Silver (1,000–9,999): 5% cashback and faster withdrawal processing
• Gold (10,000–49,999): 7% cashback, personal account manager
• Platinum (50,000–199,999): 10% cashback, unlimited withdrawals, and exclusive event invitations
• Diamond (200,000+): 15% cashback, 24/7 dedicated support, monthly special rewards

Points start accumulating from your very first bet. To check your current points and tier, visit your profile page VIP Dashboard See the tab. For more details VIP Page Visit now.

Exciting Competitions

1xbet siteSports and casino tournaments are held every week. The total prize pool is generally ৳5,00,000 to ৳30,00,000 up to.

How to Participate:

Most tournaments are open to anyone who places a minimum bet of ৳100. Joining multiple tournaments at the same time is completely allowed.